Moveware prides itself on its Support services and feel that the consistent high level of responsiveness has helped to position us as one of the key industry suppliers. We offer support in a variety of ways and continue to fine tune the ways in which we provide information and assistance to our clients
Moveware operates successfully on a wide array of network infrastructures and on a standard Windows environment. We often find that companies already have the basic requirements in place and no additional hardware is necessary. For a guide on hardware and communications requirements please refer to our guide
The Moveware implementation team has extensive experience in working with clients to ensure a timely, smooth and value-adding transition from existing systems.
Our approach ensures that client personnel are provided with the necessary tools, training and ongoing support to maximise the value gained from using Moveware.
Requests for Support or additional Services are handled via our online Support Request Web Site. This is a service available to all of your current clients. The site is monitored virtually 24 x7 by our Australian and UK support staff allowing us to provide a consistent, high level of support. Use this site when:-
- You are having difficulties with the general use of the software
- You require additional training
- You want to know more about some of the product features
Search our comprehensive list of Knowledge Base Articles to assist you in resolving any issues you may have. Also find useful items that may help you get more out of your investment in our Products. Articles are grouped by categories and include a section on the most Frequently Asked Questions.
Service Level Agreement
Moveware has developed a service level agreement that is consistent with its approach to provide timely and effective support. The support levels are broken into three levels, Urgent, whereby the system is inoperable
We also benchmark our support levels against the industry standards and we consistently perform above the average.