Knowledge Base
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The Knowledge Base contains useful information, tips and tricks and responses to some of the common support issues answered by our support team. Use the category list to filter by a particular topic or search by any particular keyword. To display detail about an item simply click on the Subject Heading and it will expand to show you more detail about the item
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All Category Articles
63 Articles available
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There will be instances where you want to add a debtor and you also want that debtor to appear in your list of Agents for use on Waybills and Removal Plans. Moveware has a system setting that will allow you to create an agent automatically when creating a debtor with a type of Agent.
The system setting is enabled in the system parameter called "Enable Updating of Agent Details from Debtors" which is on the Debtors tab of the System Parameters screen (Administration -> System Setup -> System Parameters menu). This will create an agent whenever you add a Debtor with a type of Agent. If you don't set the system parameter to Y, you will need to create a debtor, then create an Agent, then link the Agent to the Debtor manually.
If you want to just add an agent without adding a debtor or link the agent to a different debtor, you can do this from the Domestic and International Agents screen (International -> Agents menu or pressing CTRL + A on your keyboard). To get them to show in the list of Freight Agents by default, you need to ensure you set the Agent Type to Freight. | |
DESCRIPTION:
Company wishes to add a new user in Moveware.
DETAILS:
To add a new user in Moveware, ensure that you have administration privileges.
Go to the Employee Management screen from the Employees menu.
Select the details tab of any user and click the "Add" button on the top right hand side.
Ensure that "Moveware user" is set to Y and fill out the details of the "User Details" tab.
Alternatively, you can mirror the settings of someone in a similar role by clicking the Details tab of this user and select Copy on the top right instead of Add. | |
DESCRIPTION
When previewing Crystal Reports through the Crystal Reports Viewer the body of the report display a black report.
DETAILS
This issue is cause by a known bug in the Crystal Reports Viewer. When users logon to Moveware using old verisons of Remote Desktop with colour depth set to 256 colours, the Crystal Reports Viewer is unable to render the colours and therefore display the report as black. This can be resolved by increasing the colour depth of the Remote Desktop session or by updating the version of Remote Desktop so that 256 colour is able to be used. | |
DESCRIPTION:
A invoice has been receipted but for some reason the receipt needs to be reversed and the invoice credited.
DETAILS:
To effectively cancel an invoice once receipted, you need to create transactions that are the opposite of those already created, so you need a negative receipt to cancel out the positive receipt and a credit note (negative invoice) to cancel out the original invoice.
The steps are:
1. create a negative receipt and apply it to the invoice. You may need to tick the Show Zeros check box in Receipting to show the invoice if it is fully paid as only invoices with an amount outstanding are shown by default. This puts the invoice back to having an outstanding amount.
2. Create a credit note for the invoice and post it. There is a button on the Invoice tab of Removals Management and Debtors Invoicing that will allow you to create a credit note for the currently selected invoice. The button creates a copy of the invoice and changes the line items to negative amounts.
3. Apply the credit note to the original invoice. You need to do this on the Apply tab of Debtor Management. Find the debtor in Debtor Management, go to the Apply tab, double click the credit note, double click the original invoice to apply the full amount, ensure you have the desired date for the transaction on the right of the screen and click Post. This zeroes the amount outstanding on the original invoice, so it no longer shows as outstanding.
The net effect of all of the above transactions is zero, effectively cancelling out the transactions.
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DESCRIPTION:
An employee wants to have a fixed amount part of his pay deducted for the purpose of Salary sacrifice.
DETAILS:
Setup a payroll category with the following settings"
Category - Deductions
Basis - Hours
Calculation Type - Fixed Rate
Tax Exempt - Y
Super Applies - N
Type of Expense - Other
DESCRIPTION - Salary Sacrifice
Payable G/L - a valid Liability GL account
Fixed Rate - amount to be deducted as a negative amount (leave blank if variable between employees and enter the specific amount as a negative amount on the particular employee).
This category can then be added to a pay or if it is to be added every pay period, then also add the category to the Employee's payroll categories. | |
DESCRIPTION:
Following error is displayed in Crystal Viewer when running a Crystal Report:
Database Connector Error: '[Database vendor Code: -210012]'
Database fields have property for SQL field width that is used by Crystal Reports. The field width of a field for the particular report is insufficient for Crystal to produce the report.
DETAILS:
This issue can be fixed by running the Progress dbtools utility to increase SQL Width::
1. On Database server with logged on in Windows with Administrator rights, enter the following at a command prompt:
C:\Progress\OpenEdge\bin\dbtool c:\databases\live\fitz
(enter relevant database path if not C:\databases\live)
2. Select option 2 for fix option
3. Enter 2 for multiple threads
4. enter 20 for padding percentage
5. enter all for table
6. enter all for area
7. enter 0 to supress messages
8. when process finishes, number of errors fixed will be displayed.
This process can be run several times until process displays no errors fixed, which indicates all widths have been set at maximum. | |
DESCRIPTION
How to enable the AutoComplete facility on your web browser.
DETAILS
For IE: (http://www.microsoft.com/windows/ie/ie6/using/howto/customizing/autocomplete.mspx)
1. Go to "Tools->Internet Options"
2. Click the 'Content' tab
3. Click the AutoComplete button
4. Tick the boxes of the items you would like IE to remember. Note that for IE to remember your login for Moveware Support Online, the "forms" option must be ticked.
(Reference: http://www.microsoft.com/windows/ie/ie6/using/howto/customizing/autocomplete.mspx)
For Firefox:
Install the AutoComplete extension available at http://autofill.mozdev.org/installation.html .
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DESCRIPTION
Client reported that some storage clients were not appearing in Storage Invoicing, even though they met the criteria specified.
DETAILS
This is a known issue caused by the Storage Exceptions check box on the Details tab of the Storage Management screen. The field was originally used for another purpose but was converted to the Storage Exception function. However, in most databases there is old data which stops some records from being displayed in the Storage Invoicing screen.
The solution is to set the Storage Exception field (st-instype) for all active Storage records to No. This will allow the records to be displayed in the Storage Invoicing screen.
** Note: This field has been disabled and hidden on the Details tab of the Storage Management screen for future use.
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DESCRIPTION
Client reported that when mail merge report was run, Word reported that the mail merge fields were unavailable for all fields in the report. Report worked for administrator but not users.
DETAILS
Report was based on quotenewfields.doc. Found that quotenewfields did not have permissions set for group "Users". Once this group was added to the file and given "Read and Execute" and "Read" permissions, the issue was resolved.
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DESCRIPTION
Utilise the Secondary option for the Label Type on the Labels screen available from the Operations Menu.
DETAILS
To utilise the Secondary option, create a report with the desired label sizes in the client's custom report library called Labels2 and add an entry with the name Labels2 to RBNAMES through the Moveware Reporting Setup screen.
To print the labels, select the Secondary option under the Label Types group on the Labels screen.
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Tip of the Week
Printing outstanding invoices and statements from debtors
At times you may want to print all of the unpaid invoices for a particular customer. You can do this from the reports screen, but a more convenient way may be to use the Outstanding Invoices report available from the Quick Print list at the top of the Debtor Management screen.
The report can be used to print or PDF all of the unpaid invoices for the currently selected debtor. If you create a PDF, you can then email the file to the client and if you are using a Crystal Reports version of the Invoice report, it will be recorded on the Contact tab of the Debtor Management screen.
The same functionality is also available for the Statement report. The reports are not set up on the Debtors quick print list by default, so please contact Moveware Support to have the reports enabled.
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