DESCRIPTION:
Company wishes to add a new user in Moveware.

DETAILS:
To add a new user in Moveware, ensure that you have administration privileges.

Go to the Employee Management screen from the Employees menu.

Select the details tab of any user and click the "Add" button on the top right hand side.

Ensure that "Moveware user" is set to Y and fill out the details of the "User Details" tab.

Alternatively, you can mirror the settings of someone in a similar role by clicking the Details tab of this user and select Copy on the top right instead of Add.

DESCRIPTION
When previewing Crystal Reports through the Crystal Reports Viewer the body of the report display a black report.

DETAILS
This issue is cause by a known bug in the Crystal Reports Viewer. When users logon to Moveware using old verisons of Remote Desktop with colour depth set to 256 colours, the Crystal Reports Viewer is unable to render the colours and therefore display the report as black. This can be resolved by increasing the colour depth of the Remote Desktop session or by updating the version of Remote Desktop so that 256 colour is able to be used.

DESCRIPTION:
A invoice has been receipted but for some reason the receipt needs to be reversed and the invoice credited.

DETAILS:
To effectively cancel an invoice once receipted, you need to create transactions that are the opposite of those already created, so you need a negative receipt to cancel out the positive receipt and a credit note (negative invoice) to cancel out the original invoice.

The steps are:

1. create a negative receipt and apply it to the invoice. You may need to tick the Show Zeros check box in Receipting to show the invoice if it is fully paid as only invoices with an amount outstanding are shown by default. This puts the invoice back to having an outstanding amount.

2. Create a credit note for the invoice and post it. There is a button on the Invoice tab of Removals Management and Debtors Invoicing that will allow you to create a credit note for the currently selected invoice. The button creates a copy of the invoice and changes the line items to negative amounts.

3. Apply the credit note to the original invoice. You need to do this on the Apply tab of Debtor Management. Find the debtor in Debtor Management, go to the Apply tab, double click the credit note, double click the original invoice to apply the full amount, ensure you have the desired date for the transaction on the right of the screen and click Post. This zeroes the amount outstanding on the original invoice, so it no longer shows as outstanding.

The net effect of all of the above transactions is zero, effectively cancelling out the transactions.

DESCRIPTION:
An employee wants to have a fixed amount part of his pay deducted for the purpose of Salary sacrifice.

DETAILS:
Setup a payroll category with the following settings
Category - Deductions
Basis - Hours
Calculation Type - Fixed Rate
Tax Exempt - Y
Super Applies - N
Type of Expense - Other
DESCRIPTION - Salary Sacrifice
Payable G/L - a valid Liability GL account
Fixed Rate - amount to be deducted (leave blank if variable between employees and enter the specific amount as a negative amount on the particular employee).

If it is to be added every pay period, then also add the category to the Employee's payroll categories.

DESCRIPTION:
Following error is displayed in Crystal Viewer when running a Crystal Report:

Database Connector Error: '[Database vendor Code: -210012]'

Database fields have property for SQL field width that is used by Crystal Reports. The field width of a field for the particular report is insufficient for Crystal to produce the report.

DETAILS:
This issue can be fixed by running the Progress dbtools utility to increase SQL Width::

1. On Database server with logged on in Windows with Administrator rights, enter the following at a command prompt:
C:\Progress\OpenEdge\bin\dbtool c:\databases\live\fitz
(enter relevant database path if not C:\databases\live)

2. Select option 2 for fix option

3. Enter 2 for multiple threads

4. enter 20 for padding percentage

5. enter all for table

6. enter all for area

7. enter 0 to supress messages

8. when process finishes, number of errors fixed will be displayed.

This process can be run several times until process displays no errors fixed, which indicates all widths have been set at maximum.

DESCRIPTION

How to enable the AutoComplete facility on your web browser.

DETAILS

For IE: (http://www.microsoft.com/windows/ie/ie6/using/howto/customizing/autocomplete.mspx)

1. Go to "Tools->Internet Options"

2. Click the 'Content' tab

3. Click the AutoComplete button

4. Tick the boxes of the items you would like IE to remember. Note that for IE to remember your login for Moveware Support Online, the "forms" option must be ticked.

(Reference: http://www.microsoft.com/windows/ie/ie6/using/howto/customizing/autocomplete.mspx)

For Firefox:

Install the AutoComplete extension available at http://autofill.mozdev.org/installation.html .

DESCRIPTION

Client reported that some storage clients were not appearing in Storage Invoicing, even though they met the criteria specified.

DETAILS

This is a known issue caused by the Storage Exceptions check box on the Details tab of the Storage Management screen. The field was originally used for another purpose but was converted to the Storage Exception function. However, in most databases there is old data which stops some records from being displayed in the Storage Invoicing screen.

The solution is to set the Storage Exception field (st-instype) for all active Storage records to No. This will allow the records to be displayed in the Storage Invoicing screen.

** Note: This field has been disabled and hidden on the Details tab of the Storage Management screen for future use.

DESCRIPTION

Client reported that when mail merge report was run, Word reported that the mail merge fields were unavailable for all fields in the report. Report worked for administrator but not users.

DETAILS

Report was based on quotenewfields.doc. Found that quotenewfields did not have permissions set for group "Users". Once this group was added to the file and given "Read and Execute" and "Read" permissions, the issue was resolved.

DESCRIPTION

Utilise the Secondary option for the Label Type on the Labels screen available from the Operations Menu.

DETAILS

To utilise the Secondary option, create a report with the desired label sizes in the client's custom report library called Labels2 and add an entry with the name Labels2 to RBNAMES through the Moveware Reporting Setup screen.

To print the labels, select the Secondary option under the Label Types group on the Labels screen.

DESCRIPTION

When multiple instances of MS Word are opened, the user may receive the following prompt:
"Normal.dot was being edited by another Word session. If you save this document with the original name, you will overwrite any changes made in the other session. Do you want to save the document using the original name anyway?"
This is a known issue and is described in Microsoft Knowledgebase article 285885 http://support.microsoft.com/kb/285885/en-us.

DETAILS

The user can open one mail merge at a time and close it before opening another to avoid this message. Alternatively, the following Visual Basic for Applications code can be placed into the Close procedure for the document:

Private Sub Document_Close()
Application.NormalTemplate.Saved = True
End Sub

This needs to be done for all documents to be opened simultaneously.