When selecting the Display Google Maps icon on the Details tab of the Removals Management screen, the Google Maps page is displayed but the map image is blank.

This issue has been experienced by users who are using Internet Explorer 9.

The cause of the issue appears to be that the google maps website is not "trusted" by Internet Explorer by default. The maps web page needs to run some "scripting" which are small programs that run when the web page is accessed. Internet Explorer blocks these by default for sites not listed as "Trusted Sites".

To fix the issue, it is necessary to add the Google web pages to the user's list of trusted sites in Internet Explorer. To do this, please follow the steps below (note that due to Windows Security you may not be able to access these settings. If you have any trouble accessing the settings, please contact your Windows Administrator to assist you with the process):

1. Internet Explorer, Click Tools > Internet Options.
2. Click the Security tab.
3. Select the "Trusted sites" icon, and click the Sites button. Deselect the option "Require server verification for all sites in this zone."
4. In the text field Add this Web site to the zone, type "*.google.com" (without quotes) and click Add.
5. Click OK, then click OK again to save your changes.

DESCRIPTION :
Inventory items with accented letters ie é á are coming throught as @

DETAILS :

Open the ubroker.properties file on the server (c:\Progress\Openedge\Properties)

Find the entry that begins: [UBroker.AS.mwservices]
and then find the line with srvrStartupParam=

At the end of this line, add
-cpstream utf-8 -cpinternal utf-8

And then restart the web services.

One side effect is that they will need a new set of codes as any codes synced via web will still have bad characters in them (because it was done before this was changed.) They can do a file sync from Moveware of codes only and that will fix these codes.

There is no way of doing a codes sync via web without clearing out their entire database and using the wizard.

If their inventory list appears okay in MoveSurvey but syncs bad, then they don't need to do this step.

Databases need to allow multiple users to access records at one time. However, to prevent data from one user being overwritten by another user when both users are accessing the same record, database programs "lock" database records to prevent loss of data.

In Moveware the following error may appear when two users are trying to access the same record at one time or a Moveware session has closed unexpectedly and locked a record:

{table} in use by ,{userid}, on {computer}. Wait
or choose CANCEL to stop. (2524)

where {table} is the area in Moveware i.e. Removals, customer, etc, {userid} is a system assigned number and {computer} is the name of the computer where the process locking the record is running.

Unfortunately the error message does not usually provide enough information to determine who the user is without further investigation as it only gives a user id, not a user name. It is possible to determine the user with two utilities and arrange for the user to close the screen locking the record, for the user to log out of Moveware completely to release the locked record or in extreme cases disconnect the user from the database.

There is a DOS batch file called clruser.bat in c:\removals \company. There is also usually a shortcut called Clear Locked Users associated with the batch file in the same directory and sometimes in the C:\Removals\Company directory. The utility must be run on the server or computer where the Moveware database is located as it requires a development tool only installed with the database management software. It cannot be run on a workstation or Terminal server that only runs the Moveware program.

When you run the utility, it will tell you the userids of all the connections to the database. Next to the userid, the batch file will also tell you the PID which is the Windows Process ID along with the computer name where the process is running. You can then open the Windows Task Manager on the computer where the process is running, select the Processes tab, then in the View menu choose Select Columns then tick the PID check box and click OK. This will display the PID column on the Processes tab and will show you all the PID values of all the processes. If you then click the PID column heading you will sort the Processes list by PID. You can then scroll down to the PID noted from the batch file above to see the Windows username of the person locking the file. You should then contact the person to find out what they might be doing, or if Moveware crashed or any other pertinent information.

You can also use the batch file to disconnect a userid. The option is displayed on the screen when you run the batch file. Once you disconnect the user, if the locked users have not clicked Cancel, the record should be released and they should then be able to continue working.

You can also see the PID of a process on a server using the Terminal Services Manager tool in the Admin Tools in Windows.

If you are experiencing this issue frequently, It is important to try to capture as much information as possible about who is doing what so that when you report the issue to Moveware, we can see if we can reduce the instances of record locking through program changes.

It is very difficult to reproduce these errors without a large number of users or knowing what was happening to cause the issue, so any information that can be provided will be most helpful in resolving the issue for your company.

If any of the above is outside your technical knowledge, we recommend obtaining some assistance from your IT Support person or company.

This issue has been known to occur due to an incompatibility with a setting for the MovewarePDF printer. It does not happen on all installations, but a number of Moveware clients have experienced this issue.

If you go to the Printer properties for MovewarePDF, then select Preferences -> Advanced -> Postscript, then change the setting to 'Optimise for Portability'.

You may need a person with Administrator permissions on the computer or Terminal Server sesssion for each user who experiences the issue. Please see the attached screen print for more information. If you are unsure how to change this setting, we recommend seeking assistance from your IT Support.

When trying to send an email from within Moveware via Outlook, you will sometimes be prompted with an outlook warning message that asks you to approve or deny a third party program (in this case Moveware) to access Outlook. If you wish to prevent this message from happening and is not apart of an exchange/domain policy, the following can be applied:

Outlook warning messages fix:

This message does not come up if the computer has a trust worthy anti-virus software installed. Otherwise, you will need to disable the warning message under programmatic access, see the link below for more information:

http://office.microsoft.com/en-us/outlook-help/i-get-warnings-about-a-program-accessing-e-mail-address-information-or-sending-e-mail-on-my-behalf-HA001229943.aspx
If you have a valid anti-virus software installed, the options below are disabled and the prompt will only appear if the installed anti-virus has expired or is out-of-date in which case you will need to fix yourself. If you do not have an anti-virus software installed, the options will be changeable and you can set it to 'Never warn me about suspicious activity'.

If the options are greyed out, you can use the following registry changes to ensure that the same effects as the above are applied.

Add the following key to the registry (create the key if it doesn't exist):
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\Outlook\Security

In this key add the following value:
ObjectModelGuard, DWORD =2

The values 0, 1 and 2 correspond to the options in the Programmatic Access Security settings in the Trust Center.
0 = Warn if Anti-Virus is out of date (recommended)
1 = Always warn
2 = Never warn

If the key above does work, you could try the set of keys below. If the keys don't exist in the registry, you'll need to create them.

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\outlook\security
PromptOOMSend, DWORD = 2
AdminSecurityMode, DWORD = 3

DESCRIPTION
To obtain accurate data for financial reports, it is necessary for the opening balances of one financial year to match the closing balances of the prior year.

The Opening Balances of a financial year are created when the Financial Year is Opened, but if postings are made to the prior year after the current year was opened, then the balances must be rolled over from the prior year to the current year.

DETAILS
To roll the balances over from one year to the next:

1. Go to the Years tab on the General Ledger Setup screen, which is accessed from the General Ledger -> Setup menu.
2. Select the year for which you want to update the opening balances.
3. Select the Recreate Opening Balances button. A warning message will appear.
4. Select Yes to continue. The Initialise Opening Balances screen will appear.
5. Select the Previous Finanacial year i.e. the year from which you want to use the Closing Balances from to roll into the Finanical year you selected in step 2.
6. Click OK. A message will appear advising the process is complete.

Note that the the Retained Earnings accounts are updated from the Current Year Earnings accounts from prior years whenever the Balance Sheet report is run.

Once you are finished posting in prior years you should close the prior financial year to prevent balances from changing in error. This can be done by selecting the year and selecting the Close Financial Year button.

There will be instances where you want to add a debtor and you also want that debtor to appear in your list of Agents for use on Waybills and Removal Plans. Moveware has a system setting that will allow you to create an agent automatically when creating a debtor with a type of Agent.

The system setting is enabled in the system parameter called "Enable Updating of Agent Details from Debtors" which is on the Debtors tab of the System Parameters screen (Administration -> System Setup -> System Parameters menu). This will create an agent whenever you add a Debtor with a type of Agent. If you don't set the system parameter to Y, you will need to create a debtor, then create an Agent, then link the Agent to the Debtor manually.

If you want to just add an agent without adding a debtor or link the agent to a different debtor, you can do this from the Domestic and International Agents screen (International -> Agents menu or pressing CTRL + A on your keyboard). To get them to show in the list of Freight Agents by default, you need to ensure you set the Agent Type to Freight.

DESCRIPTION:
Company wishes to add a new user in Moveware.

DETAILS:
To add a new user in Moveware, ensure that you have administration privileges.

Go to the Employee Management screen from the Employees menu.

Select the details tab of any user and click the "Add" button on the top right hand side.

Ensure that "Moveware user" is set to Y and fill out the details of the "User Details" tab.

Alternatively, you can mirror the settings of someone in a similar role by clicking the Details tab of this user and select Copy on the top right instead of Add.

DESCRIPTION
When previewing Crystal Reports through the Crystal Reports Viewer the body of the report display a black report.

DETAILS
This issue is cause by a known bug in the Crystal Reports Viewer. When users logon to Moveware using old verisons of Remote Desktop with colour depth set to 256 colours, the Crystal Reports Viewer is unable to render the colours and therefore display the report as black. This can be resolved by increasing the colour depth of the Remote Desktop session or by updating the version of Remote Desktop so that 256 colour is able to be used.

DESCRIPTION:
A invoice has been receipted but for some reason the receipt needs to be reversed and the invoice credited.

DETAILS:
To effectively cancel an invoice once receipted, you need to create transactions that are the opposite of those already created, so you need a negative receipt to cancel out the positive receipt and a credit note (negative invoice) to cancel out the original invoice.

The steps are:

1. create a negative receipt and apply it to the invoice. You may need to tick the Show Zeros check box in Receipting to show the invoice if it is fully paid as only invoices with an amount outstanding are shown by default. This puts the invoice back to having an outstanding amount.

2. Create a credit note for the invoice and post it. There is a button on the Invoice tab of Removals Management and Debtors Invoicing that will allow you to create a credit note for the currently selected invoice. The button creates a copy of the invoice and changes the line items to negative amounts.

3. Apply the credit note to the original invoice. You need to do this on the Apply tab of Debtor Management. Find the debtor in Debtor Management, go to the Apply tab, double click the credit note, double click the original invoice to apply the full amount, ensure you have the desired date for the transaction on the right of the screen and click Post. This zeroes the amount outstanding on the original invoice, so it no longer shows as outstanding.

The net effect of all of the above transactions is zero, effectively cancelling out the transactions.