A software product can only be as good as its technical support. This is why we pride ourselves in having the best backed product, with true, unlimited, around-the-clock coverage. Our comprehensive knowledge base and dedicated support teams will ensure you get the answers you need when you need them.
With Moveware you will enjoy unlimited access to our online ticketing system, where your team will be able to log and track all your support requests. Through our support system, we can ensure you have a positive and consistent experience every time, with guaranteed response and resolution timelines as stipulated in our SLA. In addition to our proprietary support system, you will also be able to reach our support teams directly by calling our office numbers.
Our support system is monitored live 24 hours a day by dedicated support teams in each of our strategically located offices around the world. This means we can offer urgent ticket resolutions, no matter what time zone you are in. Having a shared support system also allows us to manage tickets the most efficient and effective way every time, giving you unparalleled support coverage.
Throughout our support teams, we have dedicated resources that specialize on different areas of the system, from database configuration, to infrastructure and report writing. This ensures you always get the best results in the least amount of time possible. In addition to this, as every database has customized configuration, every Moveware client is assigned an account manager who will have a comprehensive understanding of your company specific system setup, to assist you with change (enhancement) scoping and system management.
